I've confirmed that this number belongs to SSE, as they were following up on a previous enquiry, and I must say, their service has been quite satisfactory, no need to be alarmed
SSE survey call – should you answer? - +44 800 883 8289 (0800 883 8289)
ملخص — +448008838289
رأي الخبراء
Many people describe the call as an unwanted follow‑up after speaking to their energy provider. The number +448008838289 routinely leaves an automated voice claiming to be a customer‑service survey from SSE. While some callers report a genuine feedback request, a large share label the call as harassing or dangerous, especially when the caller asks you to press numbers. If you receive such a call, let the call go to voicemail, note the time and content, and then verify the request by logging into your SSE online account or contacting the official support line. Block the number if you suspect fraud, and never share personal details or press any prompts without confirmation.
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Reported as unfavorable with additional issues
The call was from SSE.
Despite being under investigation by the Energy Ombudsman, SSE made 15 calls to me this morning
The automated 'Customer Service' call from SSE was off-putting, sounding more like a robot than a human; it's not an effective way to engage with customers, and it reflects poorly on the company
Given my recent interaction with SSE, I suspect this call may have been a follow-up customer survey, although the automated nature of the call makes me somewhat reluctant to engage with it, a point I hope SSE will take note of.
After a recent call with SSE, I was informed that I would receive a callback for feedback, which I had forgotten to opt out of, so this call, although not ideal, is not harassment either.
A woman claiming to be Kirsty Scott from SSE's customer service team contacted me, but I'm certain it's a fabricated name, especially given my numerous complaints against the company
An unknown automated voice claimed someone from my number called them. They didn't provide a business name, which is suspicious. They also asked me to press numbers, which could be costly. I hung up and disconnected my phone for a few seconds.
An automated call came through to our business line without any request.
Kirsty Scott called about a two-hour conversation with someone in India. Seems like a scam or poor service. Pushing for smart meters. Dislike them.
Following several calls from this number after speaking with EDF and SSE about my solar panel tariff payments, it appears these calls may be genuine, as I am owed money by SSE, and when I returned the call, I was informed the feedback survey was unavailable
I chose not to answer, yet they did leave a voicemail which I haven't checked due to lack of credit.
It was a recorded message.
Regarding feedback from the energy ombudsman, a voicemail was left by Kirsty; I had spoken to them the previous day, so I beleive it's related to energy feedback, although if it's crucial they will likely call back I supose
I had previously contacted SSE's customer service, and they left a message on my answering machine requesting a callback within seven days; however, when I attempted to call back on a Saturday, I was unable to get through, and a message indicated that the person's phone was switched off, which was inconvenient
I recieved a call from this number today, an automated female voice, claiming to be Kirsty, requested feedback on my previous conversation with SSE, although it seemed genuin, i dont particually subscribe to surveys, so i wont be returning their call as requested.
Having received two calls in a row, which I did not answer, it is possible that this could be related to feedback from SSE, given my interaction with them the previous day.
Received a genuine customer satisfaction survey call from SSE.
Forum for SSE feedback
The caller claimed to be a customer service manager for an energy provider
I recieved a recorded message on my landline phone number 08008838289, about a survey, I also phoned SSE yesterday, but they didnt say who it was, it's dangerus
Fed up with receiving calls from this number, supposedly from Kirsty Scott
No information available for this number
Following a call to SSE the previous day, I received an automated call seeking feedback on their services.
Following a call to SSE yesterday, I received an automated call that left a voicemail, apparently seeking feedback.
Similar to others, I've had dealings with SSE, and it's been frustrating. It's suspicious that the next day I got this call. I assumed it was a scam and ended the call.
Recorded message about an energy-related quality survey. Seems fake, so I've blocked the number.
A call was received from a woman claiming to be Kirsty Scott, who asked me to call back using a modified number, leaving me wondering if my details had been compromised by SSE
Following a conversation with SSE the previous day, this call's failure to identify the company rendered it irrelevant. SSE's decline in service quality and failure to address complaints led to my decision to leave, despite their mistaken belief that I remained a customer.