Hesitated to pick up, but turned out to be Virgin Media with a North East voice. I'd dropped my package, and this was their retention team.
Virgin Retention Calls: Worth Answering? - +44 20 3980 4398 (020 3980 4398)
Resumen — +442039804398
Opinión del experto
Like a persistent fox nipping at your heels after you've turned your back, these calls often chase after folks who've hinted at leaving or renegotiated their broadband deal. Overwhelmingly, they're from Virgin Media's retention team, pushing better offers to keep customers on board—legit, but pushy and sometimes outsourced, leading to silent hang-ups or no call-backs. A few reports flag scams or harassment, so always verify by requesting proof like your bill via official channels, or check your Virgin account online. Block if it feels off, and remember, ignoring cold calls avoids risks; if it's them, they'll reach out officially. Play the game: skip initial offers for sharper deals later.
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Calificar este número — +442039804398
Reportes recientes para 020 3980 4398
Might be Virgin Media following my contract cancellation. Contacting them was nearly impossible, and they disregarded my online termination despite promising a call within hours. Terrible firm to deal with, pointless effort to win me back
Ringing me twice daily for months now. I've had it blocked ages ago. With Virgin and content, so why bother if it's really them?
Virgin Media keeps phoning me since I'm switching providers. I've made it clear I don't want their offer, yet the calls persist.
It was Virgin Media's retention department. I nearly switched providers because yesterday's offer was terrible, but this call paid off—they cut my previous best price in half.
Stay alert. Exercise extreme caution! Answering or engaging with unsolicited calls often leads to being ripped off. Is this really Virgin Media? Or fraudsters faking a real number? Could be scammers using bogus positive feedback? I'd recommend verifying via your account online and ignoring cold callers. Plus, if your internet firm won't give a decent renewal rate, they ought to lose you as a customer. It's frustrating that switchers get superior offers compared to loyal renewers.
Fraud
This is Virgin Media's retention team, attempting to convince you to remain after cancellation or switching providers. Once they sense you're leaving, expect four daily calls. Luckily, I now have an alternative fibre broadband option locally, so every couple of years I alternate between them as a 'new' subscriber for prime offers and maximum rebates. They'll propose a solid retention package, but you must decline the initial one and skip their rings for a week at least. Frequently, the line goes quiet because no agent is assigned, leaving you with dead air.
Received a missed call from 02039804398, arriving just two hours after I contacted Virgin Media for a cheaper package. I reckon it's their retention team trying to retain me, matching what others have shared.
Got calls from this last week and today. I greet them, silence. Greet again, still nothing. End the call. Just axed my Virgin sub for poor service, so likely them chasing. Too late now!
Legitimate. This is Virgin Media's retention team. I contacted them last week to end my contract.
Team handling retention at Virgin Media
Following my previous contact with Virgin Media to renegotiate my contract, I received a call from a Scottish lady who, after I requested verification, sent my latest bill to my email to confirm their authenticity, and I would advise others to do the same
This is a genuin call from Virgin media retention
It appeard to be a Skynet call for a service check, but I'm actualy using Vergin broadband, so it wasnt relevent to me
I got a call from somebody claiming to be Virgin media, they wanted to discuss new deals, but then they just hung up
This is Virgin Media trying to retain customers. It seems like an outsourced call, but it is legitimate.
Virgin Media Customer Retention - It's not a scam, just Virgin being a bit greedy.
442039804398
Llamada de acoso
This number is quite irritating.
A caller claiming to be from Vodafone tried to upgrade my plan and wouldn't accept 'no,' so I had to end the call.
This number called claiming to offer a new deal from Virgin Media, but I couldn't continue the call. They promised to call back but haven't.
I kept getting calls from this number after I left Virgin Media, they tried to offer me new deals, but the caller, who had a scottish accent, just hung up when it was time to give me the details, and ofcourse they didnt bother calling back
Contrary to initial suspicions, this number is actually affiliated with Virgin Media and is legitimate.
Like many others have mentioned, this seems to be Virgin trying to win me back at any cost. However, their prices skyrocket after the contract ends, increasing by about 100%. Yet, after informing them of my decision to leave, they offered a rate even lower than before. Farewell, Virgin!
Multiple missed calls without any voicemail. I recently cancelled my Virgin Internet service, so I suspect it might be them. I plan to answer next time to express my frustration. They overcharge and underdeliver, charge an extra month for cancellation, and only now show concern after I've left. It's hard to see why anyone would want to engage with such a company.
I had cancelled my Virgin Media subscription the previous day, and recieved two missed calls from this number the next morning, which seemed like a coincidence, but could be related.
A caller named Grahame claimed to be from Virgin Media, offering a special deal. When I declined, he insisted I had to return the equipment.
Not a scam. If you cancel your Virgin Media, these are the people who can provide much better discounts than the regular customer service agents.
They have been repeatedly calling both my landline and mobile, claiming to be from Virgin, even though I have ended my contract. These calls have persisted for days 😭.
After cancelling my Virgin Media subscription, I received a call from this number, but they hung up before I could answer
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