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Microsoft scam attempt failed
It appears that the caller is attempting to scam the recipient by claiming their system has been infected with Trojan software and requiring immediate action. The caller's request to hold down the Windows and 'R' keys is a common method used by scammers to gain remote access to the victim's machine. The fact that the caller hung up when questioned about their intentions further suggests that their motives are not genuine. The recipient's caution and skepticism in this situation are commendable, and it is clear that they have avoided a potentially costly and damaging scam.
Microsoft scam attempt failed