I didn't answer the call, but shortly after, I received a text from the BT retention team regarding my request to switch suppliers
BT retention calls – what to expect when you switch providers - +44 191 261 4096 (0191 261 4096)
Summary — +441912614096
Caller Name: bt
Caller Type: Company
Location: United Kingdom — Tyneside
Reviews: 158
Carrier: —, Region: Tyneside
Expert Opinion
Probably it's a BT retention call, not a random scam. When customers signal they are leaving BT, the company’s retention team often rings the number they have on file to offer a better deal or confirm the switch. The calls usually mention account details and may propose a discount, but they rarely ask for payment information. To stay safe, ask for the caller’s name, department and a reference number, then verify by calling BT’s official 150 number. If you’re not interested, request to be placed on a do‑not‑call list and consider blocking the number. Report persistent nuisance calls to the Information Commissioner’s Office.
Caller Categories
Caller Names
Details
Location: United Kingdom — Tyneside
Rate this number — +441912614096
Recent Reports for 0191 261 4096
This number belongs to the BT Broadband customer retention team
★
★
★
★
★
Customer service from Bt
★
★
★
★
★
Fake BT issue reported
441912614096
Telemarketing
★
★
★
★
★
Fake car accident claims
Since I didn't recognize the number, I chose not to answer, and shortly after, I received a text from BT regarding my switch to Sky, leading me to believe it was likely a call from BT.
The number was blocked after no answer or message was left, suggesting it may be a scam, and if it's really BT, their approach is unprofessional
441912614096
Harassment Call
Number 01912 614096 is suspicious
441912614096
Unknown
Given the reported cases, I've chosen not to answer calls from this number.
441912614096
Unknown
Unfortunatly, they hung up as soon as I answered the call.
Following three conssecutive calls from this number, I finaly answered on the third occassion and spoke with a representative from BT who seemed genuinly interested in discussing my decision to switch suppliers.
Apparently a call from BT's retention team, which I've blocked regardless of its origin
441912614096
Harassment Call
Repeated calls from this number result in hang-ups as soon as it's answered, prompting a block
441912614096
Scam
After switching from BT, I received a call from this number. I'm wary of it being a scam and haven't returned the call.
They claim to be from BT, but i think they might be a scammer, not a real marketing company.
It is possible that this number is genuinely associated with BT, but it is essential to exercise caution and verify its authenticity to avoid potential scams, especially when making outgoing calls
I did not pick up the call from this number. The caller left no message, but since I'm in the process of changing my ISP, it could be the BT retention team trying to keep my business, as others have noted here.
Since I never answer calls from unidentified numbers, I blocked 01912 61409 and didnt recieve a voicemail, possibly because they are trying to contact me regarding my recent broadband switch from BT.
This number is associated with the BT broadband sales department
As others mentioned, I'm also with BT and currently switching to another provider. Though this might genuinely be a BT number, I missed the call. If it's important, they usually follow up with an email or text.
Given my ongoing process of switching suppliers, the lack of a text or email from BT regarding this call suggests it is not legitimate, and therefore, the number will be blocked
BT has been contacted twice today by 0191 261 4096, but they failed to respond or return my call. Following advice about more affordable and superior alternatives, I’m currently switching providers.
Receiving text messages from this number about upgrading my BT phone line to VOIP has been confusing, especially after following their instructions and finding it didn't work, despite some claims it's a legitimate BT number
441912614096
Unknown
A call from this number was blocked by the phone's call blocker today.
441912614096
Harassment Call
The behavior of this number is harassing in nature
441912614096
Harassment Call
01912614096 called shortly after another persistent number (0845602111) had harassed me with five calls in an hour. I never answer unrecognized numbers, as genuine callers can leave a message.
I recieved a call from this number claiming to be from BT, but the person on the line had a Geordie accent, and when I questioned their authenticity, they hung up, and later sent a text with a scam number.
441912614096
Scam
Received a call from this number, no voicemail left. This is the 5th spam call today.
A caller claiming to represent BT contacted regarding a supposed broadband fault, which is unusual as BT typically does not initiate such calls, suggesting this is a scam.
A suspicious text message was sent from this number, claiming to be from BT and stating they would follow up with a call to discuss account changes, but the provided mobile number didn't match mine, leading me to believe it's a scam.
Different formats
More related reports
Same caller name: bt
448009565063
448000285085
447944341696
442039418929
442872012259
4433632889653
4434667612146
4433615921239
Same category: Company
