Imagine spotting a $5.99 charge for a call to 800‑411‑0000 on your CenturyLink statement and wondering why a toll‑free number cost you. The pattern in dozens of complaints points to unauthorized Directory Assistance queries that are billed despite the “free” label. Carriers sometimes route these calls through premium‑rate intermediaries, turning a plain 411 lookup into a billable event. To protect yourself, review line‑item details, dispute any unknown DA entries, and ask your provider to block future Directory Assistance calls or set a spend cap. Regularly audit your bill and consider using a mobile app for look‑ups instead of the landline.
I noticed two suspicious directory assistance charges on my Centurylink bill, which were removed after I contacted them, and I recommend having a block put on directory assistance to prevent future occurrences
It appears to be a scam, as we have been charged $27.96 for four calls we never made, with the Dir Asst being incorrectly implicated.
I discovered a charge on my phone bill from March 11 at 6 am, which is unexpected since we don't use DA
The story about being charged for calling this 800 number seems implausible, as calling the official customer support number listed on the website should not incur charges, suggesting the caller may have dialed an incorrect number.
After contacting CenturyLink's customer support, I was given five numbers, all of which were disconnected, and the sixth call resulted in charges, which is unacceptable.
I noticed this number appeard on my bill four times, each time charging $2.99, which was clearly an error, and after a lenghty conversation with CenturyLink, they agredd to waive the charges
I have this number on my bill, it say's i called Natl Data but i didnt, the charge was $6.99 per call, i will contact Century Link about this issue
A similar experience was had, with a local area code being used, and a charge of $6.99 being mentioned.
I just recieved a bill from CenturyLink that was way more than usual, i looked at my billing statement and it says i made some Directory Assistance calls that i didnt make.
A suspicious charge of $5.99 to 252-411-0000 appeared on the bill, which is inconsistent with the device's intended use, and the service provider, Century Link, disputed the claim of not making the call.
i recieved a bill on my landline for 20 calls, have no clue who this is, very confusing
On my bill, there are 3 calls to this number, supposedly from our home phone, but we were not even home on the dates and times given, thats a problum.
The caller was a scammer, and to make matters worse, I was charged $2.99 by Centurylink when I called back to investigate, with Centurylink claiming it was a 411 directory assistance call
I have experianced similar issues, I dont usualy use DA, the operater was extremly rude and demanded a line check, I am still on the line with them
A similar experience was had with this number, with a single call received, although the area code differed, suggesting a potential scam, and the recipient is unwilling to pay the requested $5.99.
I'v recieved multiple call's from an unoccupide house I manage, it appear's someone is stealing informaton.
After receiving the Century Link bill, it was noticed that there were two similar numbers, including this one, which is unfamiliar, and a call to report this incident will be made to Century Link, especially since the calls are being made at inconvenient hours, such as 2:10 a.m.
If you recieve a call from this number, you shouldn't be charge, because 800 number is toll free.
Toll free numbers are free, you shouldnt be charged for calling them, thats the point of toll free
The claim that certain numbers were called is questionable, and it seems like a game is being played to deceive
Assistance is not provided by them, they claim to have made calls to 411, (information), which is relucted by me.
Centurylink is being contacted by me due to a charge for a call I didn't receive while not being at home.
I recieved similiar calls from 800-411-0000, wich appeard on my bill 2 times for $5.99 each, listed as NATL DA, type DA, thats alot of money.
Our phone bill shows two calls to 800-411-0000, it costs us $11.98, i'm not sure if its a scam or not, the location is listed as Natl DA.
